DELETE YOUR ACCOUNT AND DATA

how to delete your AEGIS account and what happens to your data

This is a courtesy English translation. In case of any discrepancy, the Russian version prevails. Русская версия

Revision of 02.10.2026.

1. How to delete your account in the app

1.1. Open the AEGIS app → the “Profile” tab → “Personal data” → “Delete account”.

1.2. Confirm the deletion: enter your password, or confirm by signing in with Apple/Google if you registered that way.

1.3. If you are the family owner, first transfer ownership to another member (Family → “Leave family”) or delete the family — otherwise the account cannot be deleted.

1.4. Before deleting you can delete the documents you uploaded yourself (Profile → “Documents”).

2. What data is deleted

Immediately upon deletion the following are anonymized or deleted: name, email address, phone number, profile photo, last known location and tracking data, codeword, device push tokens and external sign-in links (Apple, Google); all active sign-in sessions are ended; you are removed from the family.

Audio and video streams are not recorded or stored, so there is nothing to delete.

Records of events within the family — SOS, SafeWalk, safe-zone events — are kept in anonymized form (without name or contact details) so that other members do not lose their history. Documents uploaded to the shared family storage remain with the family unless you deleted them beforehand; your name stops being shown on them. Data that the law requires to be kept longer is retained to the extent necessary.

3. Timing

Anonymization is carried out immediately when you confirm the deletion in the app.

4. If you do not have the app or cannot access your account

Send an email to [email protected] from the email address used at registration (or state that address and your account’s phone number), with the subject “AEGIS account deletion”. We may ask you to confirm your identity. The request will be handled within the period set by Russian personal data law (up to 10 business days).

5. Partial deletion and withdrawing consent

You can turn off location sharing (the “live tracking” switch in the Family tab) or leave the family without deleting your account. See the Privacy Policy for details.

Operator: OOO «АЕГИС», TIN 1683034413, PSRN 1261600033562, email: [email protected].